At HOSTACK, we are committed to delivering high-quality furniture and a seamless shopping experience. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below for more details.
Returns
We want you to be happy with your purchase, and if you need to return an item, we aim to make the process as smooth as possible.
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Eligibility: You may return most items within 30 days from the date of receipt for a full refund, provided the product is unused, undamaged, and in its original packaging.
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How to Initiate a Return: To begin the return process, please contact us at contact@hostack.net with your order number and a brief explanation of why you wish to return the item. We will provide you with return instructions and a return authorization (RA) number if necessary.
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Return Shipping: Customers are responsible for the return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75.
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Restocking Fees: In some cases, a restocking fee may apply, particularly for large or bulky items. This will be communicated before completing the return process.
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the status of your refund. If your return is approved, we will process the refund to your original payment method within 5-7 business days.
- Refund Conditions: Refunds will be issued for the purchase price of the returned item(s), excluding any original shipping charges, unless the return was due to an error on our part (e.g., damaged or incorrect items).
Exchanges
We do not process direct exchanges. If you need to exchange an item, please return it for a refund and place a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@hostack.net. We will provide a replacement or a full refund at no additional cost to you. Please include photos of the damaged product and packaging so we can assist you more efficiently.
Non-Returnable Items
Some items are non-returnable, including:
- Custom-made or personalized products.
- Items that have been used, assembled, or altered.
- Items marked as non-returnable on the product page.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please reach out. We’re here to assist you and ensure you have a positive experience with HOSTACK.
- Email: contact@hostack.net
Thank you for choosing HOSTACK. We appreciate your business and are here to support you every step of the way!